JoAnn T Hackos

"Organizations are flooded with content, but that content doesn't become information and information doesn't turn into knowledge unless someone knows it's there, can get to it with minimal pain, and can repurpose it by creating new information from existing content."
JoAnn T Hackos, Content Management for Dynamic Web Delivery, p. 7.

"Content management is not about tools or technology, though both play an important role. "
JoAnn T Hackos, Content Management for Dynamic Web Delivery, p. 8.

"Having the right content in place, keeping it up-to-date, and removing content that is no longer relevant or timely ensures that the user community will find what they need. "
JoAnn T Hackos, Content Management for Dynamic Web Delivery, p. 33.

"Just because information exists does that mean that someone, somewhere, finds it useful "
JoAnn T Hackos, Content Management for Dynamic Web Delivery, p. 38.

"Too often, publishing to an enterprise-wide intranet or a business-related Internet site means little more than capturing facsimile copies in PDF of existing legacy print documents."
JoAnn T Hackos, Content Management for Dynamic Web Delivery, p. 101.

"Web sites, intranets and extranets that contain only facsimiles of existing print documents don't get used as much as they might be, simply because they are cumbersome."
JoAnn T Hackos, Content Management for Dynamic Web Delivery, p. 101.

"When formerly inaccessible and unusable content is published on the web, it becomes even less usable. "
JoAnn T Hackos, Content Management for Dynamic Web Delivery, p. .

"Far too often, given the demains of fast-paced corporate life, information is being thrown into an online tool for use on the web, a company intranet, or in online help without regard for the basics of good information design--is the information accessible and usable?"
JoAnn T Hackos and Dawn M Stevens, Standards for Online Communication, p. xi.

"Too often... when planning to deliver information electronically, organisations ignore some or all of the analysis required for success. Instead, they focus on the dissemination of the information they have at hand, rather than what is needed by the user community."
JoAnn T Hackos and Dawn M Stevens, Standards for Online Communication, p. xi.

"Your primary goal, no matter what trade-offs you face, should always be to meet your users' needs first. The structure of your internal departments, the sources of information, the ways you categories your users or even the convenience of updating should never override a choice to support how your users think about information."
JoAnn T Hackos and Dawn M Stevens, Standards for Online Communication, p. 79.

"The best access and navigation methods that you provide in your information design are of little use if the information your users finally find is unintelligible to them."
JoAnn T Hackos and Dawn M Stevens, Standards for Online Communication, p. 79.

"Only with direct user feedback through usability studies will you ensure that the text you write is readable and ultimately usable."
JoAnn T Hackos and Dawn M Stevens, Standards for Online Communication, p. 79.