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Design review through user testing

User testing is the best way to evaluate the effectiveness of your website or intranet. We have extensive experience in designing and facilitating user testing sessions.

Our approach

We will:

Help you recruit a small group of test participants from your key user groups
Design some tasks that will allow them to test key design elements and content
Work with users one-on-one
Observe their behaviour and note their comments
Record the sessions on video.

This will show us where your web site works and where it needs to be improved.

We will produce a report summarising our findings and suggesting ways you can improve the site. We can provide you with video clips highlighting issues in the report.

How we work

We will talk to you to identify:

The goals for your site
Your target user groups
The key tasks your site must support
Your specific concerns about your existing site
The scope, expectations and timelines for the project.

Based on our discussions with you, we will draft a proposal. This will set out how the work will be done, when it will be finished and what you'll get from us at the end of the project.